How Nebeus protects your account and funds
Nebeus uses layered controls to protect customer accounts, personal data, fiat balances, and crypto assets.
Security layers Nebeus uses
Account security is not a single feature. It combines sign-in controls, device checks, transaction monitoring, secure support processes, and compliance review.
- Password and session controls help prevent unauthorized access.
- Two-factor authentication adds an extra approval step for sensitive actions.
- Device and login monitoring helps identify unusual access patterns.
- Transaction checks help detect suspicious account activity.
- Support verification prevents account changes based only on a message or email.
Interface text examples
| Screen or action | Text you may see | What it means |
|---|---|---|
| Log in | Email address, Password, Continue | Only use the official Nebeus sign-in screen. |
| Settings > Security | Two-factor authentication | Manage the extra code required for account protection. |
| Security alert | New sign-in detected | Review the login and contact support if it was not you. |
| Support chat | Do not share passwords or 2FA codes | Nebeus support will not ask for secret codes. |
What you should do
- Use a unique password that you do not use on other websites.
- Enable two-factor authentication where available.
- Keep your email account secure because it is part of account recovery.
- Review emails and login alerts before clicking any link.
- Contact Nebeus support immediately if anything looks unfamiliar.
IMPORTANT
Nebeus will never ask for your password, card PIN, 2FA code, seed phrase, or private key by email, phone, or chat.
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