How to recover a locked account
Your account can be locked after security checks, repeated failed sign-in attempts, or activity that needs review.
Why an account may be locked
- Too many failed password or 2FA attempts.
- A login from an unusual location or device.
- A request to reset sensitive security settings.
- Activity that requires compliance or fraud review.
- A temporary protection step after a customer reports suspicious activity.
Interface text examples
| Screen or action | Text you may see | What it means |
|---|---|---|
| Sign-in screen | Account temporarily locked | Wait or follow the recovery instruction shown. |
| Reset your password | Use only the email you requested or expected. | |
| Support chat | Account recovery | Start recovery from official Nebeus support. |
| Verification request | Upload document | Provide documents only through the secure flow. |
How to recover access
- Use the password reset option if you still control your email.
- Complete any identity or security checks shown in your account.
- Reply to support from the registered email if requested.
- Wait for confirmation before trying repeated sign-ins again.
MANUAL CHECKS
Some account recovery cases require manual review. This is normal when security settings or account ownership need confirmation.
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