Why was my card payment declined?
Most declined payments have a simple reason you can fix in the app.
Common reasons
- Not enough money: your current accounts together don't hold enough for the payment. Add money to an account and try again.
- Over a limit: the payment would go over your daily, monthly or cash limit. Check Limits on the card screen, or raise the limit with Increase Limit.
- The card is frozen: unfreeze it in the More menu under the card.
- The card is blocked or closed: a blocked card needs support; a closed card can't be used, so open a new one.
- Wrong details: check the card number, expiry date and CVV you typed, or the PIN you entered.
Still declined?
Contact support in the chat and tell us the shop, the amount and the time of the payment.
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