How Long Does Verification Take?
Many checks are completed quickly, but manual review or additional document requests can take longer.
Typical timing
| Check type | Typical timing |
|---|---|
| Basic identity check | Often completed within minutes when the document and liveness check are clear. |
| Manual identity review | Can take longer when images are unclear, data does not match, or additional checks are needed. |
| Proof of Address | Usually reviewed after upload; timing depends on document quality and workload. |
| SOF or SOW review | May take longer because the team must review supporting evidence. |
| KYB business review | Often longer than individual KYC because company documents and ownership must be checked. |
Why Can It Take Longer?
- The document is unclear or incomplete.
- The uploaded information does not match account details.
- The account requires enhanced due diligence.
- The document type or country needs manual confirmation.
- The review is waiting for a response from the customer.
- High demand, weekends, or public holidays affect manual queues.
When Should I Contact Support?
Contact support if your account has shown the same pending status for longer than the timeframe shown in the app, or if you cannot upload a document requested by Nebeus.
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