What to do if you see unauthorized activity
Unauthorized activity can include unknown logins, profile changes, card actions, crypto withdrawals, exchanges, or bank transfers.
Examples of unauthorized activity
- A login alert from a location or device you do not recognize.
- A card transaction you did not make.
- A crypto withdrawal address you did not add.
- A transfer, exchange, or loan action you did not approve.
- A change to email, phone, password, or security settings.
Interface text examples
| Screen or action | Text you may see | What it means |
|---|---|---|
| Activity | Transaction details | Open the transaction and copy the reference if available. |
| Card | Freeze card | Freeze the card while support reviews the case. |
| Wallet | Withdrawal | Check asset, network, address, and time. |
| Support | Report unauthorized activity | Send the timeline and screenshots, not secret codes. |
How to report it
Contact Nebeus support immediately from the app or official help center. Include the date, time, amount, asset or currency, destination details if shown, and screenshots of relevant alerts.
DO NOT WAIT
Fast reporting helps Nebeus review account access and may help limit further activity.
Was this article helpful?
Tell us. We use it to improve the docs.